You agree to hold us harmless for documents which are lost beyond our control. We only have control when documents are in our physical possession. Documents in the possession of an affiliate, virtual office, shipping company (UPS, FedEx, DHL, USPS, etc…), Secretary of State’s Office, U.S. Federal Government Office, Embassy Office, and/or Consulate Office is beyond our control and we cannot be held responsible if they lose, damage, keep, alter or destroy your documents. We recommend that you have a second set of each original or Certified Copy in case there is an issue with the first set. We are not responsible for documents lost, stolen, damaged, destroyed, or delayed documents in transit with a delivery service. Documents returned to you or in transit between destinations for processing via our courier service carries a maximum $100 cumulative total loss liability. We are not responsible for courier and/or postal service loss, damage or destroyed mail beyond the liability that is covered by the courier service. It is strongly recommended that you always have a backup copy of your documents.